S K Telecom

Policies

PRIVACY POLICY

Last Updated: 18 August 2026

1. Introduction

S K TELECOM (“S K TELECOM”, “we”, “us”, “our” or “Business”) respects the privacy of individuals who visit our website, purchase our products, submit enquiries, communicate with us, or otherwise interact with our business.

This Privacy Policy explains how S K TELECOM may collect, use, store, disclose, and protect information obtained through our physical store, website, enquiry forms, telephone communications, WhatsApp Business Services, RCS, SMS, email, customer-support channels, and other business communication methods.

S K TELECOM operates from:

Shop No. 13, Karjat Bazar Peth Road, Near Opp. Bharat Gas, Aamrai, Karjat, District Raigad, Maharashtra – 410201, India.

This Policy is intended to provide transparent information about our data practices and to support responsible use of business messaging technologies.

Where third-party services such as Meta/WhatsApp, Google/RCS, telecom operators, payment processors, hosting providers, or other technology providers process information independently under their own terms, their respective privacy policies and contractual terms may also apply.

India’s Digital Personal Data Protection Act, 2023 establishes a statutory framework concerning the processing of digital personal data. S K TELECOM intends to handle personal data in accordance with applicable data-protection requirements as they become applicable to the Business.

2. Information We Collect

2.1 User and Contact Information

Depending on the service you request, we may collect:

  • name;
  • mobile number;
  • email address;
  • postal or delivery address;
  • billing information;
  • product or service enquiry details;
  • order information;
  • customer-support communications;
  • information voluntarily submitted through forms;
  • feedback or complaints; and
  • other information reasonably necessary to provide the requested service.

We collect only information that is reasonably relevant to the purpose for which it is obtained.

2.2 Device and Technical Information

When you interact with our website or digital services, technical information may be automatically collected, such as:

  • IP address;
  • browser type;
  • operating system;
  • device type;
  • approximate location derived from technical information;
  • website pages accessed;
  • access time;
  • referral information;
  • diagnostic information; and
  • security-related logs.

Technical information may be used to maintain website functionality, prevent abuse, troubleshoot problems, and improve our digital services.

2.3 Cookies

Our website may use cookies or similar technologies to remember preferences, understand website usage, improve functionality, and support security.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

2.4 Message Data

If you contact S K TELECOM through WhatsApp, RCS, SMS, email, telephone, or another communication channel, we may process information associated with that interaction.

Depending on the channel, this may include:

  • your telephone number;
  • your name or profile information where made available;
  • message content;
  • attachments or media voluntarily sent to us;
  • timestamps;
  • delivery information;
  • enquiry history;
  • communication preferences;
  • opt-in or opt-out records; and
  • information necessary to respond to your request.

We do not intend to use customer communication data for unrelated purposes merely because it is technically accessible to us.

Meta’s applicable business terms require businesses to obtain appropriate notices, rights, permissions, and lawful bases for processing relevant customer data and to respect valid opt-outs.

3. Purpose of Data Collection

S K TELECOM may collect and use information for purposes including:

  1. Responding to customer enquiries.
  2. Processing orders and purchases.
  3. Providing requested products and services.
  4. Providing customer support.
  5. Communicating about an existing transaction.
  6. Sending service-related notifications.
  7. Sending promotional communications where appropriate consent or another lawful basis exists.
  8. Processing returns, complaints, warranties, and service requests.
  9. Preventing fraud and misuse.
  10. Maintaining business records.
  11. Improving website and customer experience.
  12. Maintaining communication preferences.
  13. Managing WhatsApp and RCS communications.
  14. Complying with legal and regulatory requirements.
  15. Protecting the security and integrity of our business systems.

S K TELECOM will seek to limit the use of personal data to purposes that are reasonably connected to the purpose for which the information was collected or otherwise permitted by applicable law.

4. Consent for WhatsApp & RCS Data Processing

Where required, S K TELECOM will seek appropriate consent before sending promotional or other business-initiated communications through WhatsApp, RCS, SMS, or similar channels.

Consent should be voluntary, informed, specific, and capable of being withdrawn.

Where a customer submits a telephone number or initiates a conversation with S K TELECOM, that information may be used to respond to the specific enquiry or interaction.

Separate consent may be required for promotional communications depending on the applicable law, communication channel, purpose, and circumstances.

For RCS communications, S K TELECOM will seek to use appropriate opt-in and opt-out mechanisms. Google requires transparent notice, informed consent, specific consent purposes, revocation mechanisms, and auditable consent records for relevant RCS communications.

Users may withdraw promotional consent by using an available opt-out mechanism, contacting S K TELECOM, or following the instructions contained in a communication.

Withdrawal of promotional consent will not necessarily affect processing required to complete an existing transaction, comply with law, prevent fraud, or provide an essential service.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, S K TELECOM may process personal data on one or more of the following bases:

  • consent;
  • performance of a requested service or transaction;
  • compliance with a legal obligation;
  • legitimate and reasonable business purposes where permitted by law;
  • prevention of fraud, misuse, and security incidents;
  • protection of legal rights;
  • response to customer requests; or
  • another lawful basis recognized by applicable Indian law.

Where consent is the basis for processing, users may withdraw consent subject to applicable legal and contractual limitations.

6. How We Use Collected Data

S K TELECOM may use collected information to:

  • communicate with customers;
  • process purchases;
  • provide quotations;
  • provide product information;
  • provide after-sales support;
  • manage warranties;
  • send service notifications;
  • maintain records;
  • handle complaints;
  • improve our products and services;
  • maintain website security;
  • detect fraudulent or abusive activities;
  • maintain consent and opt-out records;
  • administer business messaging channels;
  • comply with applicable law; and
  • protect the rights and property of S K TELECOM and others.

We do not intend to sell customer personal data as a standalone commercial product.

Personal data received through WhatsApp Business Services or RCS will not knowingly be used for unrelated profiling, unauthorized data sales, or unlawful targeting.

Meta’s applicable business terms restrict certain uses of data obtained through WhatsApp Business Solutions, including unauthorized sharing and certain forms of profiling, retargeting, or combining WhatsApp-derived data with external sources.

7. Data Retention & Deletion

S K TELECOM will retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by applicable law.

Retention periods may depend on:

  • the nature of the transaction;
  • warranty requirements;
  • accounting requirements;
  • tax and legal obligations;
  • dispute resolution;
  • fraud prevention;
  • regulatory requirements;
  • communication records;
  • consent and opt-out records; and
  • technical or security requirements.

When personal data is no longer required and there is no legal or legitimate reason to retain it, S K TELECOM may delete, anonymize, or securely dispose of it.

Requests for deletion may be subject to lawful exceptions, including records that must be retained to satisfy legal obligations or establish, exercise, or defend legal claims.

8. Data Sharing with Third Parties

S K TELECOM may use selected third-party service providers where reasonably necessary to operate our business.

These may include:

Meta / WhatsApp

Where WhatsApp Business Services are used, relevant information may be processed through Meta, WhatsApp, or their service infrastructure in accordance with applicable platform terms and privacy documentation.

Meta’s terms recognize circumstances where businesses act as controllers/businesses and Meta processes certain data to provide the relevant service.

Google / RCS

Where RCS for Business is used, relevant communication information may be processed through Google, Jibe, telecom operators, and related service infrastructure.

Google’s RCS terms incorporate its Acceptable Use Policy and other applicable terms governing the service.

Telecom Operators

RCS and telecommunications communications may involve mobile network operators or other telecommunications infrastructure providers.

Payment Providers

Where payments are processed electronically, payment processors may receive information necessary to authorize and complete the transaction.

Technology and Hosting Providers

We may use hosting, software, analytics, security, communication, customer-support, or IT providers to operate our business.

Government and Legal Authorities

Information may be disclosed where required by law, court order, regulatory requirement, law-enforcement request, or to protect legal rights and security.

S K TELECOM seeks to disclose only information reasonably necessary for the relevant purpose.

9. Security Measures & Encryption

S K TELECOM takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the system and circumstances, safeguards may include:

  • access controls;
  • password protection;
  • role-based access;
  • device security;
  • secure communications;
  • encryption where supported;
  • malware protection;
  • system monitoring;
  • secure backups;
  • employee awareness;
  • restricted access to customer information; and
  • appropriate vendor controls.

No internet-based system can be guaranteed to be completely secure.

Customers should also protect their devices, passwords, authentication codes, and accounts.

S K TELECOM will not knowingly ask customers to disclose passwords, OTPs, PINs, or other confidential authentication credentials through unsolicited communications.

10. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, or similar technologies.

These technologies may help us:

  • remember user preferences;
  • maintain website functionality;
  • understand website traffic;
  • detect security issues;
  • measure performance;
  • improve customer experience; and
  • understand how visitors interact with our website.

Third-party services may independently place or read cookies according to their own policies.

Users may manage cookie preferences through browser controls where available.

11. Data Transfer & Storage

S K TELECOM primarily operates from Maharashtra, India.

Business information may be stored or processed using cloud, hosting, messaging, telecommunications, payment, security, or other technology infrastructure.

Although S K TELECOM may seek to use India-based storage or processing where reasonably available and appropriate, third-party platforms such as Meta, Google, cloud providers, and communication providers may process information through infrastructure located outside India.

For this reason, users acknowledge that certain personal information may be transferred, accessed, or processed outside India by relevant service providers, subject to applicable law and the contractual and privacy requirements applicable to those providers.

Google’s RCS terms, for example, incorporate additional terms and data-processing provisions applicable to its services.

12. User Rights — Access, Correction & Deletion

Subject to applicable law, individuals may have rights relating to their personal data, which may include:

  • requesting information about personal data processed by us;
  • requesting correction of inaccurate information;
  • requesting deletion where legally applicable;
  • withdrawing consent where consent is the applicable basis;
  • opting out of promotional communications;
  • raising privacy-related complaints; and
  • exercising other rights available under applicable law.

To submit a request, contact S K TELECOM using the details provided in Section 16.

For security purposes, we may need to verify the identity of the requester before processing a request.

Certain requests may be subject to legal, regulatory, contractual, or security limitations.

13. Policy for Children

S K TELECOM does not intentionally seek to collect personal data from children for independent commercial marketing purposes.

Where a child requires products or services, a parent or lawful guardian should supervise the relevant transaction or communication where appropriate.

If we become aware that personal data has been submitted by a child in circumstances where such collection is not appropriate or legally permitted, we may take reasonable steps to delete or restrict the information, subject to applicable law.

14. Updates to Privacy Policy

S K TELECOM may update this Privacy Policy from time to time to reflect:

  • changes in our services;
  • new technology;
  • changes in messaging platforms;
  • changes in applicable laws;
  • changes in data-processing practices;
  • security improvements; or
  • regulatory requirements.

The updated Policy will display a revised “Last Updated” date.

Users are encouraged to review this page periodically.

Where required by applicable law, S K TELECOM will provide additional notice or seek consent for material changes.

15. Governing Law (India)

This Privacy Policy shall be governed by the laws applicable in India.

Privacy and data-processing practices shall be subject to applicable Indian legislation and regulations, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules or notifications made under applicable law, as and when applicable to the relevant processing activity.

Nothing in this Policy is intended to reduce or remove any mandatory statutory right available to an individual.

Any dispute concerning this Policy shall be handled in accordance with applicable Indian law and, subject to mandatory legal rights, the competent courts having jurisdiction over Karjat, Raigad, Maharashtra.

16. Contact Information

If you have questions, concerns, requests, complaints, or communications regarding this Privacy Policy or the handling of personal information, please contact:

S K TELECOM

Address:
Shop No. 13, Karjat Bazar Peth Road,
Near Opp. Bharat Gas, Aamrai,
Karjat, District Raigad, Maharashtra – 410201, India

Contact: 8788664632

Email: rpk9552299111@gmail.com

When submitting a privacy request, please provide sufficient information to help us understand the request. Do not include unnecessary sensitive personal information in an initial email.

— PRIVACY POLICY —

Business Name: S K TELECOM
Last Updated: 18 August 2026
Jurisdiction: India
Location: Karjat, Raigad, Maharashtra